Privacy Policy

At Slots Charm Casino, we highly value the trust and loyalty of our players. Protecting your personal information is one of our top priorities, and we are committed to managing your data securely, responsibly, and respectfully. This Privacy Policy outlines how we collect, use, and safeguard your personal information, ensuring complete transparency. We encourage you to read it carefully so you can make informed choices about your experience with Slots Charm Casino.

Data Processing

This Privacy Policy demonstrates our compliance with gambling regulations, including the proper handling of players’ personal data. Processing such data is necessary to provide you with access to our games and associated services.

Slots Charm Casino operates under the management of Dama N.V., a company registered in Curaçao, with its wholly owned subsidiary Friolion Limited based in Cyprus. Dama N.V. holds a gaming license issued by Antillephone N.V.

By using our services, you confirm your consent to this Privacy Policy. As updates may occur, we advise players to review it periodically. Continued use of Slots Charm Casino services implies agreement with any changes made.

Collection of Information

We collect different types of personal data through our platform, which may include:

  • Registration and Communication Data: Details provided during account creation or support contact, including names, contact information, and identification documents.
  • Interaction Records: Logs of communication via email, live chat, or other channels.
  • Transaction and Usage Data: Records of deposits, withdrawals, wagers, and overall site activity.
  • Compliance Documentation: Documents necessary for identity verification and meeting regulatory obligations.

Usage of Information

Your personal information is used for the following purposes:

  • Processing deposits, withdrawals, and wagers.
  • Delivering the requested services and player support.
  • Conducting verification and compliance checks.
  • Sending promotional materials with your explicit consent.
  • Meeting legal obligations, including anti-money laundering regulations.
  • Detecting and preventing fraud or illegal activities.
  • Analyzing data to enhance our services and user experience.

Marketing Communications

With your permission, Slots Charm Casino may use your personal data to share promotional offers and updates about our products and services. You may withdraw your consent at any time through account settings or by contacting customer support.

Disclosure of Information

We never sell or rent personal information. However, data may be shared in specific cases:

  • Within Our Group: To ensure efficient service delivery.
  • With Trusted Partners: To comply with regulatory requirements.
  • With Third-Party Providers: For services such as payment processing and identity verification.

All disclosures are covered by confidentiality agreements to ensure your data remains secure.

Data Security and Retention

Slots Charm Casino uses advanced security measures to safeguard your personal information in compliance with industry and legal standards. Your data will be retained for as long as required to meet regulatory obligations, including a minimum of five years after account closure under anti-money laundering laws.

Cookies and Tracking

To improve your gaming experience, Slots Charm Casino uses cookies and similar tracking technologies. These tools help us analyze site performance, enhance features, and support marketing efforts. You can manage your cookie preferences in your browser settings, though some features may not function properly if cookies are disabled.

Your Rights and Contact Information

You have the right to access, correct, or request deletion of your personal data. You can also object to the use of your information for marketing purposes.

For inquiries or requests, please contact our Data Protection Officer (DPO) via email. In accordance with GDPR, you also have the right to submit complaints to the relevant data protection authority.

At Slots Charm Casino, we remain dedicated to protecting your privacy and ensuring a safe, secure, and enjoyable gaming environment.